Delivery and returns

Worldwide delivery

Your order is shipped with UPS with Track&Trace service.
For destinations outside Europe, you can also select our economic postal service.

Your purchase to your home, anywhere!


Shipping costs

Netherlands and Belgium
Free shipping on all orders

Other countries
The shipping cost depends on the destination and the order; the higher the amount, the lower the cost. In this way you never pay too much and you don’t have to fill your shopping cart unnecessarily to reach a threshold amount.

The prices apply for a package of up to 50x50x50 cm and 3 kg.
For larger parcels we will gladly make an offer for the cost.

The below prices are examples, the actual costs are a sliding scale.
The exact costs are shown in the shopping cart before placing your order.

Europe 1
Germany, Luxembourg, United Kingdom

  • Order of €50 = €7.50
  • Order of €100 = €2.50
  • Order from €125 = free

Europe 2
Austria, Denmark, France, Italy

  • Order of €50 = €14
  • Order of €100 = €9
  • Order of €200 = €4
  • Order from €240 = free

Europe 3
Czech Republic, Finland, Ireland, Poland, Portugal, Spain, Sweden

  • Order of €50 = €24
  • Order of €100 = €19
  • Order of €200 = €9
  • Order from €290 = free

Europe 4
Andorra, Bosnia and Herzegovina, Bulgaria, Croatia, Estonia, Greece, Hungary, Latvia, Lithuania, Macedonia, Moldavia, Norway, Romania, Slovakia, Slovenia, Switserland

  • Order of €100 = €24
  • Order of €200 = €14
  • Order of €300 = €4
  • Order from €340 = free

World per air freight

For countries to which can only be delivered by air, you can choose when ordering:

  • Post (2-4 weeks)
  • UPS Express (3-5 working days)

The duration is average and may vary due to unforeseen circumstances.

The prices apply for a package of up to 40x40x15 cm and 3 kg.
For larger parcels we will gladly make an offer for the cost.

The prices are examples, the actual costs are a sliding scale.
In the shopping cart you can calculate the exact shipping costs before placing your order.

Post
All countries per air

  • Order of €100 = €29
  • Order of €200 = €19
  • Order of €300 = €9
  • Order from €390 = free

UPS Express 1
Albania, Balearic Islands, Canada, China, Cyprus, Gibraltar, Hong Kong, Iceland, Israel, Malta, Moldavia, Mexico, Montenegro, Serbia, Singapore, Turkey, Ukraine, United States

  • Order of €100 = €59
  • Order of €300 = €39
  • Order of €500 = €19
  • Order of €690 = free

UPS Express 2
Rest of the world

  • Order of €200 = €69
  • Order of €400 = €49
  • Order of €600 = €29
  • Order from €890 = free

VAT and import duties

Your order to outside the European Union will be without 21% VAT. Take into account that local customs may add import duties. If so, the courier service will advance the amount to speed up the clearance and they will collect the duties from you at delivery.


Pay safely

You can pay safely with the most common methods. During checkout you can select your preferred way to pay.


Fast delivery

A large part of the cushions is in stock and dispatched in 1-2 days. If a product is sold out and the delivery will take longer, you will always be notified. The delivery times are listed on the product pages.


Return procedure

You have 30 days to decide if you want to keep a product. Within that period you may return the product and the purchase price will be refunded*.
Please note that the return costs will be for you.

  • Announce the return shipment to: info@thecushionshop.com
  • Email subject: Return + order number
  • Message: Reason for return (optional)

Send products, unused and in their original packaging and state to:

The Cushion Shop
Poirterslaan 48
5611 LB Eindhoven
The Netherlands

The goods must be packed well and the parcel must be sufficiently franked. We will refuse un-franked parcels. Until we have received the goods back, you are responsible for loss or damage. We recommend you keep a proof of shipment.

After receiving the product in good condition, you will be paid back within two weeks.

* Fabrics, made-to-measure products, rugs, poufs and wallpaper cannot be returned, unless there are deficiencies.