Delivery and returns

Worldwide delivery

Your order is shipped with international mail with Track&Trace service.
Larger parcels are shipped with UPS.

Your purchase to your home, anywhere!


Coronavirus update

Orders are processed as usual. Some items may have a slightly longer delivery time. If so, you will be notified or you can ask us upfront.

Shipping can take longer:

  • Deliveries to Western Europe can take a few days longer than usual.
  • Other countries are currently experiencing delays between 1-4 weeks.

We thank you for your understanding!


Shipping costs

Netherlands and Belgium
Free shipping on all orders

Other countries
The shipping cost depends on the destination and the order; the higher the amount, the lower the cost. In this way you never pay too much and you don’t have to fill your shopping cart unnecessarily to reach a threshold amount.

The prices are valid for a package of up to 50x50x20 cm and 5 kg.
For larger and heavier parcels, you will receive a quote for the shipping.

Below prices are examples, the actual costs are a sliding scale.
You will find the exact price in the shopping cart once you entered your country.

Europe 1
Germany, Luxembourg, United Kingdom

  • Order of €50 = €7.50
  • Order of €100 = €2.50
  • Order from €125 = free

Europe 2
Austria, Denmark, France, Italy

  • Order of €50 = €14
  • Order of €100 = €9
  • Order of €200 = €4
  • Order from €240 = free

Europe 3
Czech Republic, Finland, Ireland, Poland, Portugal, Spain, Sweden

  • Order of €50 = €24
  • Order of €100 = €19
  • Order of €200 = €9
  • Order from €290 = free

Europe 4
Andorra, Bosnia and Herzegovina, Bulgaria, Croatia, Estonia, Greece, Hungary, Latvia, Lithuania, Macedonia, Moldavia, Norway, Romania, Slovakia, Slovenia, Switzerland

  • Order of €100 = €24
  • Order of €200 = €14
  • Order of €300 = €4
  • Order from €340 = free

World per air freight
All countries per air

  • Order of €100 = €29
  • Order of €200 = €19
  • Order of €300 = €9
  • Order from €390 = free

UPS Express
For shipping with UPS, please ask us for a quote.


VAT and import duties

Orders sent to outside the European Union will be without 21% VAT. Take into account that local customs may add import duties. If so, the courier service will advance the amount to speed up the clearance and they will collect the taxes from you at delivery.


Pay safely

You can pay safely with the most common methods. During checkout you can select your preferred way to pay.


Fast delivery

A large part of the collection is in stock and dispatched in 1-2 business days. If a product is sold out and the delivery will take longer, you will be notified. The delivery times are listed on the product pages.


Return procedure

You have 30 days to decide if you want to keep the product. Within that period, you may return the product and the purchase price will be refunded*.
Please note that the return costs will be for you.

  • Announce the return shipment to: info@thecushionshop.com
  • Email subject: Return + order number
  • Message: Reason for return (optional)

Send products, unused and in their original packaging and state to:

The Cushion Shop
Poirterslaan 48
5611 LB Eindhoven
The Netherlands

The goods must be packed well and the parcel must be sufficiently franked. We will refuse un-franked parcels. Until we have received the goods back, you are responsible for loss or damage. We recommend you keep a proof of shipment.

After receiving the product in good condition, you will be paid back within two weeks.

* Fabrics, made-to-measure products, rugs and wallpaper cannot be returned, unless there are deficiencies.