Delivery and returns
Your order is shipped with international mail with Track&Trace service.
Larger parcels are shipped with UPS.
Your purchase to your home, anywhere!
Due to COVID and to the current busy season, we are still experiencing occasional delays in lead times as well as in shipping. We will inform you about the expected delivery time, or you can ask us before ordering.
Netherlands, Belgium and Germany
Free shipping on all orders
The shipping cost depends on the destination and the order; the higher the amount, the lower the cost. In this way you never pay too much and you don’t have to fill your shopping cart unnecessarily to reach a threshold amount.
The prices are valid for a package of up to 50x50x20 cm and 5 kg.
For larger and heavier parcels, you will receive a quote for the shipping.
Below prices are examples, the actual costs are a sliding scale.
You will find the exact price in the shopping cart once you entered your country.
- Order of €50 = €7.50
- Order of €100 = €2.50
- Order from €125 = free
Austria, Denmark, France, Italy
- Order of €50 = €14
- Order of €100 = €9
- Order of €200 = €4
- Order from €240 = free
Czech Republic, Finland, Ireland, Poland, Portugal, Spain, Sweden, United Kingdom
- Order of €50 = €24
- Order of €100 = €19
- Order of €200 = €9
- Order from €290 = free
Andorra, Bosnia and Herzegovina, Bulgaria, Croatia, Estonia, Greece, Hungary, Latvia, Lithuania, Macedonia, Moldavia, Norway, Romania, Slovakia, Slovenia, Switzerland
- Order of €100 = €24
- Order of €200 = €14
- Order of €300 = €4
- Order from €340 = free
World per air freight
All countries per air
- Order of €100 = €29
- Order of €200 = €19
- Order of €300 = €9
- Order from €390 = free
For shipping with UPS or DHL Express, please ask us for a quote.
VAT and import duties
When shipping to countries outside the European Union, and for a goods amount of more than 135 GBP to the United Kingdom, no VAT will be charged on the order. Take into account that local customs may charge import duties. If so, the courier service will arrange the clearance and collect the taxes from you before delivery.
You can pay safely with the most common methods. During checkout you can select your preferred way to pay.
A large part of the collection is in stock and dispatched in 1-2 business days. If a product is sold out and the delivery will take longer, you will be notified. The delivery times are indicated on the product pages.
You have 30 days to decide if you want to keep the product. Within that period, you may return the product and the purchase price will be refunded*.
Please note that the return costs will be for you.
- Announce the return shipment to: firstname.lastname@example.org
- Email subject: Return + order number
- Message: Reason for return (optional)
Send products, unused and in their original packaging and state to:
The Cushion Shop
5611 LB Eindhoven
The goods must be packed well and the parcel must be sufficiently franked. We will refuse un-franked parcels. Until we have received the goods back, you are responsible for loss or damage. We recommend you keep a proof of shipment.
After receiving the product in good condition, you will be paid back within two weeks.
* Custom products, fabric by the meter, made-to-measure cushions, rugs, and wallpaper cannot be returned, unless there are deficiencies.